Cruise West Cancellation Policy

Cruise West Cancellation and Refund Policy

The following policies shall apply to any and all Cruise West cancellations. You must submit your cancellation in writing to your travel agent and we will then notify Cruise West. Depending upon when the cruise is canceled, a cancellation charge may apply. We highly recommend Travel Insurance to protect yourself from penalties assessed for canceling due to medical reasons for yourself or family members.

Cancellations for Standard Cabin Categories
Days Prior to Cruise or Land Departure	Cancellation Charge Per Guest
120+ days prior to departure	$200 per person penalty applied as a Future Cruise Credit
119 days - 90 days prior to departure	Full Deposit (20% of Total Fare)
89 days - 61 days prior to departure	50% of Total Fare
60 days - 31 days prior to departure	75% of Total Fare
0 - 30 days prior to departure	100% of Total Fare (No Refund)
No Appearance	100% of Total Fare (No Refund)

Cancellations for Gran Titan & Owner's Suite Cabins
Days Prior to Cruise or Land Departure	Cancellation Charge Per Guest
120+ days prior to departure	$1,000 per person penalty applied as a Future Cruise Credit
179 days - 120 days prior to departure	Full Deposit (25% of Total Fare)
119 days - 61 days prior to departure	50% of Total Fare
60 days - 31 days prior to departure	75% of Total Fare
0 - 30 days prior to departure	100% of Total Fare (No Refund)
No Appearance	100% of Total Fare (No Refund)

Deposits

20% of cruise-tour fare for all "standard" cabin categories, all destinations
25% of cruise-tour fare for all Grand Titan (GS) and Owner's Suite (STE_ cabins, all destinations

Deposits are calculated on gross cruise-tour fare + cruise-tour taxes. Additional tour components such as pre-night hotels and shore-excursions will not affect deposits amounts. If guests are booking back-to-back cruises the deposit will be based on the total cruise-tour fare for all segments + cruise-tour taxes.

Final Payments

All non-Spirit of Oceanus departures: final payments due 90 days prior to departure
All Spirit of Oceanus Voygaes of the Great Explorers (World Cruise): final payments due 120 days prior to departure

No refunds will be made on unused tours, transfers or accommodations when voluntarily canceled or omitted by the guest, or for missed package features due to airline or other third party-transportation provider's delays or for other acts beyond our control. Claims and adjustments for services not operated as intended by Cruise West must be applied for in writing within sixty (60) days of the end of your cruise with Cruise West and will be refunded through your original booking travel agency. All airline tickets issued by Cruise West are only refundable to Cruise West.

All documents must be returned to Cruise West before a refund can be processed. Pre-booked shore excursions are non-refundable. Absolutely NO Exceptions will be made on cancellation charges. We highly recommend the purchase of Travel Protection Insurance.

Updated June 2009. Cancellation Policies are subject to change by the cruise line.

Cruise West Cancellation Policy

Cruise West Cancellation and Refund Policy

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