Concerned about cruising or your upcoming booking?
Do you need more information?
Information on this page was last updated 5/21/2021.
The influx of daily developments regarding the evolving situation with the coronavirus has caused a time of uncertainty for many travelers. The health and safety of our customers remains our top priority. The cruise lines are rapidly responding to the situation -- addressing concerns, answering questions and making adjustments for more flexible vacation options.
As a result of the current environment, we are experiencing high call volume and it may be difficult to get your questions answered quickly. However, we want you to have peace of mind so, we created a helpful resource to address some of the top concerns. Additionally, you can always email us at: service@wmph.com.
If your cruise departure is within the "Temporary Suspended Sailing" period, your cruise line will automatically cancel your cruise and issue a future cruise credit or refund. Get answers to FCC questions here.
We'd like to thank you for your continued confidence as we all navigate through these challenging times.
International Flights - important updates for international flights are here.
Cruiseline Travel & Policy Updates
For the most current updates on sailings and cancellations for your cruise line, please click the links below.
AMA Waterways
American Queen Steamboat Company
Avalon Waterways
- All departures cancelled through November 14; all 2020 Oberammergau Passion Play sailings cancelled
- Peace of Mind policy
Azamara
Carnival Cruise Line
- All sailings through and including June 30, 2021. The following sailings have also been cancelled: July 1 - 10 on Carnival Breeze (Galveston). July 1 - 30 on Carnival Conquest and Sunrise (Miami), Dream (Galveston), Ecstasy (Jacksonville), Glory (New Orleans) Elation, Liberty and Mardi Gras (Port Canaveral), Panorama (Long Beach), Pride (Baltimore), Sensation (Mobile) and Sunshine (Charleston). July 2 - September 20 on Carnival Miracle (Long Beach).
- Future Cruise Credit + refund policytdeqwetsrztztysuqraybvedtwbuatsvtqftztzecsdxcw
- Health and Sailing update
Celebrity Cruises
Celestyal Cruises
Costa Cruises
Crystal Cruises
Cunard Line
Disney Cruise Line
Emerald Waterways
Holland America Line
- All cruise sailings that depart from or conclude in a Canadian port in 2021. This will include Alaska Land + Sea Journeys, Canada/New England and Pacific Coastal cruises in summer and fall of this year. Select European Cruises through June 30, 2021: Westerdam: June 19, 2021, Volendam: June 19, 2021 & Nieuw Statendam: Eight departures from May 2 through June 27, 2021.
- Updated cancellation policy
- Cancellation protection policy
Hurtigruten
Lindblad Expeditions
MSC Cruises
Norwegian Cruise Line
Oceania Cruises
- Cancelled all departures through July 31, 2021
- Future cruise credit or refund policy for canceled sailings has been emailed to affected customers
- Travelers Assurance Program
Ponant
Princess Cruises
- All cruises sailing the Caribbean, California Coast, Mexico and the Mediterranean through June 30, 2021. California Coast and Mexico sailings on Ruby Princess through August 21, 2021, Caribbean sailings on Caribbean Princess through August 21, 2021 & the remaining 2021 Mediterranean Season on Enchanted Princess
- Future Cruise Credit + refund policy
- Cruise with Confidence policy
Regent Seven Seas Cruises
Royal Caribbean International
- All departures cancelled through June 2021. Exceptions to this include Singapore sailings onboard Quantum of the Seas, China sailings departing after May 27, 2021, Israel departures on our newest game-changer - Odyssey of the Seas, and also Adventure of the Seas from The Bahamas and Vision of the Seas from Bermuda.
- Future Cruise Credit + refund policyrtwaqwatuafd
- Cruise with Confidence policy
Scenic Cruises
Seabourn
SeaDream Yacht Club
- All departures cancelled through May 2021
Silversea Cruises
Star Clippers
Tauck River Cruses
Uniworld Boutique River Cruses
Viking Cruises
Virgin Voyages
- The follow departures have been cancelled: Scarlet Lady through September 17, 2021 & Valiant Lady through November 13, 2021
Windstar Cruises
For Current CDC Coronavirus Updates: www.cdc.gov
Cruiseline Health & Safety Snapshot
International Flights
Effective January 26, 2021 - The CDC has implemented expanded mandatory COVID-19 testing requirements for all international flights arriving into the United States. Any air traveler departing from a country outside of the U.S., including Mexico and the Caribbean, must show proof of a negative COVID-19 test before boarding.
Expanded CDC Testing Requirements include:
- While guidelines evolve and change, please review the most updated information by visiting the CDC's website
- All U.S.-bound air travelers are required to take a COVID-19 viral test within 72 hours of departure.
- Written documentation of test results, with the name and information of the testing laboratory or health professional, must be provided to the airline before boarding.
- Airlines accept electronic or paper documentation.
- For those recovered from COVID-19, passengers are permitted to provide written evidence of having recovered, with documentation of test results conducted within three months of the flight date from a foreign country.
- Airlines are required to confirm negative test results or documentation of recovery for all passengers.
- If a passenger refuses to provide documentation or elects not to take a test, the airline will deny boarding to the passenger.
- To slow the spread of COVID-19 within communities from travel-related infections, the CDC recommends testing three to five days post-arrival and self-quarantining for a minimum of seven days post-travel.
