Emerald Cruises Cancellation and Refund Policy
Last Updated: September 2026 |
Reviewed by: Daniela Cervantes, Staff Writer
Cancellation Updates:
Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options.
Cancellation notices must be issued to Emerald Cruises in writing during its regular office hours. Any changes to your tour departure date or name changes will be deemed a cancellation and the applicable cancellation fees will apply.
Standard River Cruises & Land Tours
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 90+ - Days |
Loss of non-refundable deposit |
| 89 - 61 Days |
50% of total journey price |
| 60 - 0 Days |
No refund |
Last Modified: 09/09/2026
Luxury Ocean Yacht Cruises (Emerald Azzurra & Emerald Sakara)
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 120+ - Days |
Loss of non-refundable deposit |
| 119 - 91 Days |
50% of total journey price |
| 90 - 0 Days |
No refund |
Last Modified: 09/09/2026
The cancellation fees listed above do not include any third-party or airline cancellation fees. Airfare booked through Emerald Cruises is governed by individual airline ticket contracts and fare rules. Non-refundable promotional or custom air tickets cannot be refunded under any condition, and flight cancellation or change fees imposed by the airline remain the responsibility of the guest.
Cancellation Policies are subject to change by the cruise line. For the most current Emerald Cruises and Refund Policies, please refer to the Emerald Cruises website or a Emerald Cruises brochure.
Link to Emerald Cruises cancellation policies: https://www.emeraldwaterways.com/terms-and-conditions
