Cunard Line Health & Safety Protocols
Health and Safety on Board
If you feel unwell within 72 hours of the departure of your voyage and feel you are unable to travel as intended, please speak to your travel advisor or call the Customer Service Department for advice.
In light of the changing picture of public health best practice on cruise ships, Cunard is modifying their processes. New signage placed on check-in counters in the terminal will advise all guests to notify a member of check-in staff if they have experienced fever, diarrhoea or vomiting within the 72 hour period prior to boarding the ship. Handling this information sensitively and respecting guest privacy, the on board medical team will be consulted to discuss the best course of action.
General Emergency Signals and Procedures
All guests must watch the in-stateroom safety video and report to their assigned on board muster station after embarkation. On arrival your voyage card will be scanned electronically to record attendance, therefore please ensure you carry your voyage card with you. This applies to all members of your party, including children.
The general emergency signal is used to call passengers to their muster station, which is an area of the ship designated as an official assembly point, in the event of an emergency. Your muster station is shown on the safety notice on the back of your stateroom door. The general emergency signal consists of seven or more short rings followed by one long ring on the ship's alarms. It is accompanied by the same signal on the ship's whistle.
If you hear this signal, whether the ship is at sea or in port, please return to your room immediately and collect your life jacket, warm clothing, head covering, sensible footwear and any medication that you may require, before proceeding to your muster station. Lifts should not be used, as you may become trapped if there is a power failure. Don't put your life jacket on until you reach your muster station and are instructed to do so, and try not to allow your life jacket belt to trail on the floor.
When you reach your muster station, please wait quietly for instructions and information over the PA system, or from the officer in charge of your station.
Guests with mobility issues will have reported their requirements for emergency assistance in advance of sailing via the On Board Need Questionnaire, and should receive such assistance quickly.
Safety of Children on Board During an Emergency
All children aged 2 to 12 inclusive are required to wear a safety wristband while on board the ship. The wristband is issued at check-in and must be affixed prior to boarding. Once on board the wristband should not be removed.
This wristband indicates the muster station that the child has been designated to. In the event of a child being separated from their parent during an emergency, the information on the wristband will assist the crew in reuniting them as quickly as possibly at the correct muster station.
Broadcasts
In the event of an emergency, special announcements are automatically broadcast across all decks and to all staterooms. General information announcements are broadcast over the open decks throughout the day, but these are not broadcast into your stateroom. If you would like to hear these announcements, please switch to the live mast camera channel on your in-stateroom television.
Life jackets
Your life jacket is kept in the closet of your stateroom. If you are unable to return to your stateroom in an emergency, please proceed directly to your muster station. Spare life jackets, which are stowed in lockers on deck, will then be given to you by a crew member.
Fire Prevention
All vessels are equipped with automatic fire detection and suppression systems. If you smell smoke or discover a fire, press one of the red manual call point (MCPs) situated around the ship. Although you won't hear the alarm sound near you, the Bridge will be notified and immediate action will be taken. Once you have activated an alarm, or if you can't find a manual call point, notify the first crew member you see. If you find yourself trapped in your stateroom by smoke or fire, please push the quick-dial button for the Purser's Desk, or dial the ship's emergency telephone number and advise them of your situation. Personnel will be dispatched to assist your escape.
Man Overboard
If you see anyone in the water, or fall overboard, you can raise the alarm by shouting "MAN OVERBOARD". Immediately throw a lifebuoy, or anything else that will float, over the ship's side.
Not only will this help the person to remain afloat, it will also mark the spot of where the incident occurred. Then alert a crew member as soon as possible.
